Service Project and Logistics Specialist - JCL Energy
Chase MacDonald
I handle the operational detail behind service work - accurate scheduling, rigorous coordination, and disciplined financial tracking, so field operations stay moving and jobs run on time and on budget.
01 - Scope
What the role covers
The daily operational work that keeps field service running smoothly.
Scheduling and Master Schedule ownership
Scheduling all field work and owning the master schedule.
Technical and customer troubleshooting dispatch
Answering the line and helping when field technicians or customers hit a problem.
Equipment, parts, and tool procurement
Ordering the equipment, replacement parts, and tools needed to keep jobs running.
Revenue forecasting
Managing the revenue forecast to keep the numbers predictable.
Project invoicing & margin calculation
Invoicing completed jobs and calculating project margins.
Fleet, rental vehicle, and fuel card management
Managing the fleet, rental vehicles, fuel cards, and compliance paperwork.
Tech safety/certification dashboard
Maintaining the dashboard that tracks technician safety and certifications.
Post-work completion reports
Compiling and delivering completion reports to customers.
02 - Operating Philosophy
Supply Chain Genetics
Every project carries the genes of the ones before it. I study how equipment, vendors, carriers, and crews actually behave in the field, then encode those patterns into repeatable process.
The result is execution that gets faster and more reliable with every cycle.
- 01
Extreme accountability
Every handoff has an owner. Nothing moves without a clear next step and a name attached to it.
- 02
Speed with control
Fast does not mean reckless. The critical path is protected, and everything else is compressed around it.
- 03
Repeatable execution
Complexity is a process problem. Solve it once, then run it the same way every time.
03 - Career
The trajectory
From supply chain fundamentals at East Carolina to service operations at JCL Energy.
May 2024
B.S. in Business Administration
East Carolina University
Supply chain management focus - the foundation for how I plan and execute logistics today.
- Supply chain management concentration
- GPA 3.1
May 2024 - Aug 2025
Purchasing Administrator (Field Service)
Prolec-GE Waukesha
Owned purchasing and vendor relationships in support of field service at the manufacturer.
- Negotiated $3M+ in savings and rebates
- Managed vendor contracts
- Conducted cost and spend analyses
- Supported field service needs
Aug 2025 - Dec 2025
Operations Control Planner (Field Service)
Prolec-GE Waukesha
Moved from purchasing into operations control, planning and coordinating work in direct support of field service teams.
- Managed 30+ technicians and 5+ projects weekly
- Implemented supplier performance meetings
- Coordinated operations in support of field service execution
Dec 2025 - Present
CurrentService Project and Logistics Specialist
JCL Energy
The current role - owning the master schedule, dispatching field technicians, coordinating procurement, and protecting margins. Supply Chain Genetics, extreme accountability, high-speed execution, and turning complex logistics into a science.
04 - Skills
The working toolkit
The systems and disciplines behind clean operational execution.
Acumatica & SAP ERP Mastery
High-speed inventory and supply chain tracking.
Hyper-Efficient AI Leverage
Weaponizing autonomous AI agents to clear administrative backlog and run at 10x operational speed.
Revenue, Usage & Demand Forecasting
Predictive data modeling to safeguard project margins.
Interactive Dashboard Architecture
Translating raw logistics telemetry into clean executive analytics.
Supplier SLA Engineering
Holding field subcontractors and critical vendors to rigorous execution standards.
Tools & systems
05 - How I Work
A system, not a scramble
The same four moves on every project, applied in order.
Step 01
Map the system
Trace every leg of the chain - equipment, vendors, carriers, site - before anything moves. The plan only works if the map is honest.
Step 02
Control the critical path
Find the constraint that decides the schedule and protect it. Everything else compresses around it.
Step 03
Coordinate every handoff
Make each transfer of responsibility explicit, timed, and owned. A handoff with no owner is where projects leak.
Step 04
Close the loop
Capture what worked and feed it back into the next cycle. That is how execution gets faster and more reliable every time.
06 - Context
Where I operate
The ground I work from.
- Company
- JCL Energy
- Role
- Service Project and Logistics Specialist
- Focus
- Service operations, field dispatch, procurement, and margin analytics
- Based
- Bailey, North Carolina
- Education
- East Carolina University
- linkedin.com/in/macdonaldchase
07 - Contact
Let's coordinate.
If you are running field operations or standing up a service operation, I would like to hear about it.